Groupwork Solutions (GWS) Training Terms and Conditions

Confirmation

  1. Final confirmation of workshops will be sent 14 days prior to the commencement of the event when an accurate and readable email address has been provided. If you do not receive an email at this time please phone GWS to confirm your registration. Participants who register within 7 days of the commencement of the course will need to phone GWS for confirmation.

  2. When you register online, when an accurate email address has been provided, you will receive an automatic email notifying you that your registration has been received. If you have not received a notification email, please contact GWS by phone to confirm your registration.

  3. If courses have enough registrations, an early confirmation is posted on the training calendar announcements page.

Cancellations

We make every attempt to ensure that courses run, however, GWS reserves the right to alter any arrangements, including cancellation of courses if required. We will notify you as soon as possible. If a course is to be cancelled, participants are usually notified 4 weeks before the event by email, telephone or both.

Rescheduled/Moved Courses

Course dates and venues must sometimes be changed for unforeseen reasons. We will notify you as soon as possible if a course is rescheduled or moved to a new venue.

Travelling from a distance to your course?

While GWS does everything to ensure that courses run, it is inevitable that occasionally courses are cancelled at late notice. Please be aware that GWS is not responsible for travel-related costs that may be incurred as a result of cancellations. Travel bookings must be made with this in mind. Before booking travel arrangements, please phone 14 days ahead of training to check the status of your course to assist this process.

Transfers

Please choose your course carefully. Once your registration is processed, transfers can only be arranged in the following circumstances:

  • where a course is cancelled or changed by GWS.

  • on email request only if received at least 14 days prior to the start of the course.

Refunds

Refunds can be issued on written request from participants if received 14 or more days prior to the start of the course. The full amount will be refunded less a $30.00 admin fee (includes GST).

Non-Attendance

Non-attendance of registered participants who have not contacted GWS to arrange for transfer, substitution or withdrawal prior to the start of the course will incur the full registration fee.

GWS Privacy Policy

Information provided to GWS will be stored on a database to facilitate provision of training services. Personal details will be used for communication with you and not for any other purpose and will not be given to anyone outside GWS. You can access your information for verification purposes on request.

For more information contact: Andrew King at Groupwork Solutions Ph: 0437 546 560 or email info@groupworksolutions.com.au