Workshop evaluation outcomes
Groupwork Solutions conducts ongoing evaluation of each workshop we facilitate. At the completion of each workshop participants are given the opportunity to anonymously provide feedback on a variety of quality benchmarks including the workshops’ pitch, facilitators’ attitudes and knowledge, the way the workshop was run, topics that were most/least important, and the expected impact of the workshop on the participants’ work. Understanding the learning experiences of participants in Groupwork Solutions workshops is pivotal to our mission of providing the gold-standard of group work training in Australia.
We believe in the transparent reporting of evaluation data. There are few training organisations that publicly display their workshop feedback summaries.
Groupwork Solutions recognises this as an important standard and encourages all other training organisations to adopt the same practice. Below you
can find a global summary of our workshop outcomes for courses run between 2009 and 2018, and a summary of 3-month post-workshop feedback results.
We hope this data will be useful in registering in the best Groupwork Solutions workshop for your personal and professional needs.
Meeting and exceeding expectations
At Groupwork Solutions we aim to provide our clients with training that not only meets their expectations, but also expands their potential to facilitate
creative and transformative groups. Between 2009 and 2018, 84% of participants thought the training totally met their expectations of the course. Some
participants of Peter Slattery’s Group work and young people workshop in Blacktown, 2018 said “It delivered way more” and “I realised there
is so much more to learn”. Sometimes our feedback is that the workshop does not simply meet, but exceeds, expectations. In the words of a participant
of David Cherry’s Managing Vicarious Trauma Course in Canberra 2018, “[It met my expectations] partly, not because it was negative, but because it
was different (in a good way) to what I expected”. We hear our clients’ feedback and in 2019 we will be reviewing our workshop descriptions to ensure
participants have a clear idea of what the workshop will be addressing and how it relates to their work.
Meeting participants where they are at
We are proud that we work with a bunch of skilled facilitators that are able to adapt content to a wide variety of contexts and participants.During the
time that Groupwork Solutions has offered training, 91% of participants reported that the workshop was pitched at the right level. A participant of
David Cherry’s The Occasional Counsellor workshop in Surry Hills 2016 reported ‘all of the course gave me insight and resources both personally
and professionally. David was very clear and tracked our understanding constantly. There was enough content, and not too much’. Our workshops aim to
help practitioners deepen their use of skills and increase their mastery in better engaging and working with clients.
Creating a safe and supportive learning space
In each workshop our facilitators work hard to create a safe and supportive learning environment. Between 2009 and 2018, participants reported that 94%
of participants thought the facilitators’ attitude towards participants was good to great. A participant of Heather McAlpine’s The Power of Apology workshop in Kiama, 2018 said that “Heather works so hard to include and validate individual participant’s experiences/comments/goals. Her flexibility
and compassion is very much appreciated”. On the rare occurrence that feedback is less than our benchmark, Groupwork Solution’s standard of collecting
evaluation data after every workshop allows our facilitators to reflect and develop their practice.
Expert group work knowledge
Groupwork Solutions works with facilitators with decades of knowledge and experience in working in groups across a range of contexts, including young people,
men, people from culturally and linguistically diverse communities, and more. Our facilitators provide a mixture of hands on practical activities that
is backed up by theories about why it works to increase participants’ knowledge and expertise in facilitating groups. Participants of our workshops
during 2009-2018 an average of 95% reported that the facilitators’ knowledge was good to great. Excerpts of feedback for Andrew King’s Engaging men’s responses to family violence workshop in Leederville 2018 included “Andrew’s energy – passion – wisdom – and experience was great. It made the training very good’, and “[the workshop
was] energising, informative, pertinent, practical, and enlivening”. Groupwork Solutions facilitators all work within the frameworks of their professional
associations (i.e. mental health, psychology, relationship counselling and youth work) as well as representing their own unique expression of best
practice. In other words; they live what they teach.
Workshops that model group processes
One of the key transformative ingredients of Groupwork Solutions workshops is that the facilitators model the group processes they are training participants
in. Between 2009 and 2018, 90% of participants rated the way the workshop was run as good to great. One participant said of David Nancarrow’s Core Value Therapy workshop in Hobart 2018, “it was most important to actually observe the workshop. David working with the participants about their value and seeing
the skill and technique involved”.
Quality supplementary materials
In each workshop Groupwork Solutions facilitators provide handouts and manuals so that participants can revisit and refresh information in their own time
and convenience. Sixty percent of participants of Groupwork Solutions workshops in 2009-2018 found the handouts very useful. We have received feedback
that identifies referring to the handouts more during training, and increasing their amount of detail would be helpful rather than just supporting
the information provided by the facilitator. However, the primary approach used in the training workshops is that handouts are supplementary and allow
participants to review their learning after the workshop has finished. Our philosophy is that the workshop is a dynamic space where experiential learning
3-Month Post-Workshop Feedback Results
Three months after workshops are completed, participants are asked to provide feedback about their learning experience, what they hold onto, how they have
put that learning into practice and the difference it has made to their work.
Kirkpatrick (2010) identified the following levels as a tool to improve evaluation of training programs. The more feedback informs the 4th level of evaluation
results, the greater is the Return on Expectations (ROE) and Return on Investment (ROI) for the organisation.
Level 4: Results and impact of the training
To what degree targeted outcomes occur, as a result of the learning events and subsequent reinforcement.
Level 3: Behaviour change
To what degree participants apply what they learned during training when they are back on the job.
Level 2: Learning from training
To what degree the participants acquire the intended knowledge, skills and attitudes based on their participation in the learning event.
Level 1: Reaction to training
To what degree participants react favourably to the learning event.
Feedback from Workshops
2017 Evaluation Summary - Feedback for Advanced Groupwork (110 KB)
2017 Evaluation Summary - Feedback for Assessing for Love Languages - Blacktown (695 KB)
2017 Evaluation Summary - Feedback for Assessing for parenting capacity (97 KB)
2017 Evaluation Summary - Feedback for Assessing for Parenting Capacity- Hobart (701 KB)
2017 Evaluation Summary - Feedback for Core Values Therapy – Campbell Town (92 KB)
2017 Evaluation Summary - Feedback for Core Values Therapy - Canberra (99 KB)
2017 Evaluation Summary - Feedback for Core Values Therapy – Elizabeth Town (89 KB)
2017 Evaluation Summary - Feedback for Difficult Conversations - Hobart. (693 KB)
2017 Evaluation Summary - Feedback for Engaging fathers in family based programs - Vic (700 KB)
2017 Evaluation Summary - Feedback for Engaging fathers in family based programs at Campbell Town (94 KB)
2017 Evaluation Summary - Feedback for Engaging men as fathers (89 KB)
2017 Evaluation Summary - Feedback for Engaging men in family based programs - Blacktown (694 KB)
2017 Evaluation Summary - Feedback for Engaging men’s responses to family violence- Canberra (94 KB)
2017 Evaluation Summary - Feedback for Essential skills - Blacktown (91 KB)
2017 Evaluation Summary - Feedback for Occasional Counsellor - Hobart (697 KB)
2017 Evaluation Summary - Feedback for Power of Apology - Wollongong (89 KB)
2017 Evaluation Summary - Feedback for The Occasional Counsellor - Canberra (100 KB)
2017 Evaluation Summary - Feedback for Young people and groupwork (88 KB)
2017 Evaluation Summary - Feedback for Young people and groupwork - Camperdown (90 KB)
2017 Evaluation Summary - Feedback report for Occasional Counsellor (87 KB)
2017 Evaluation Summary - Feedback report for Roadmap to Ethical Compliance (88 KB)
2017 Evaluation Summary - Power of Apology - 2017 (96 KB)
2017 Evaluation Summary -Young people and groupwork, Canberra (174 KB)
2018 Feedback Report - Core Value Therapy with David Nancarrow – Devonport (761 KB)
2018 Feedback Report - Groupwork and Young People with Peter Slattery – Canberra (766 KB)
2018 Feedback Report - Managing Vicarious Trauma with David Cherry – Hobart (760 KB)
2018 Feedback Summary - Young people and group work - Camperdown (133 KB)
2018 Feedback Summary - Young people and group work - Hobart (647 KB)
2018 Feedback Summary for Core Value Therapy - Elisabeth Town (753 KB)
2018 Feedback Summary for Core Value Therapy - Hobart (756 KB)
2018 Feedback Summary for Engaging men’s responses to family violence – WA (881 KB)
2018 Feedback Summary for Love Languages, Brisbane (758 KB)
2018 Feedback Summary for Managing Vicarious Trauma, Canberra (767 KB)
2018 Feedback Summary for Power of Apology – Kiama (757 KB)
2018 Feedback Summary for The Occasional Counsellor - Canberra (757 KB)
2018 Feedback Summary for Young People with Peter Slattery, Blacktown (766 KB)
2019 Feedback Report - Young people and group work - Blacktown 26_2_19 (140 KB)